Contact · Mon–Fri 9AM–5PM WITA
Contact Us
Your independent guide to finding the perfect mementoes from your Balinese adventure. Whether you are seeking authentic crafts or need advice on customs regulations, we are here to help.
- 1 day
- Typical reply on business days
- EN · ID
- Languages we handle enquiries in
- Fastest route for a quick question
- Best for a detailed brief
Send This
What To Include
- The item(s)
- What you want
- Your home country
- For customs advice
- Your questions
- Anything unclear
- Travel dates
- If you have them
Photographs: Bali Premium Trip
Reach Us
How To Reach Us
Two routes in. WhatsApp is fastest for a quick question; email suits a longer brief with several items.
+62 811-3941-4563 — for quick queries, photos of an item you are looking at, or a price sanity check while you are standing in the market.
[email protected] — for detailed briefs, several items at once, or anything you would rather put in writing.
Response Time
We typically respond within 24 hours on business days. Our hours are Monday to Friday, 9AM to 5PM WITA (Central Indonesia Time), and we handle enquiries in English and Indonesian.
What We Do Not Offer
We do not offer shipping services or valuations for personal items. For more about our mission and scope, see the About Us page.
Desk Hours
Who We Serve & Where
Our services are focused on Bali, Indonesia, and are tailored for tourists and international visitors seeking to understand what they can legally and practically take home.
Ubud · Celuk · Mas · Kuta · Seminyak · Sanur
Before You Write
Quick Answers
Five things people usually ask before getting in touch.
How quickly will you reply?
What should I include in my enquiry?
Do you charge for advice?
Can you ship souvenirs for me or value something I already own?
Which languages do you work in?
One Message Is Enough
Tell Us What You Are Looking For
The item, your home country, and your question. That is all we need to give you a useful answer.